FAQ - Value Office Furniture

Name: Value Office Furniture
Brand: Value Office Furniture
Rating: 4.9 (554 reviews)

In light of the unprecedented Coronavirus outbreak, we would like to assure all our customers that we are OPEN FOR BUSINESS AS USUAL! Our team is prepped and ready to process your orders and we will be available by phone or email during normal business hours to answer any questions you may have. We have a dedicated team determined to make the best of this evolving situation and to fulfill your office furniture needs as quickly and efficiently as we can. We would really appreciate your continued support.

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Frequently Asked Questions

Q. What makes us better than our competitors?

A. We are well known for supplying high quality office furniture at very low prices. We deliver what we promise and we are there to listen to your queries and to solve any problems. We pride ourselves on providing outstanding customer service before, during and after delivery of your purchase. There is always a friendly voice to listen to any queries at any stage of your project.

Q. I’m having difficulty with the website. It won’t let me select an item

A. Please call us on 1300 00 VALUE (1300 00 8258), or email us at sales@valueofficefurniture.com.au

Q. Is it possible for you to hold a furniture item for me without making a payment?

A. Sorry, we do not offer lay-by services and cannot hold an item for you before you make payment. In special circumstances, we may be able to reserve an item for 24 hours, usually if we are running low on stock. Please call and ask if you need us to check stock levels before you purchase your items.

Q. Is it possible to buy furniture from you without a credit card?

A. Yes, we have several payment methods in addition to credit cards. These include direct bank deposit or paying by cheque.
We also have a ‘pre-paid invoice’ option in the checkout. Check this box and we will email you an invoice with our banking details. You can then either pay by direct deposit, or pay by credit card over the phone
Unfortunately we do not accept cash.

Q. Is it safe to make payment on your website using my credit card?

A. We employ the highest possible security methods through encryption to make sure your financial transaction is safe and secure. Please see our Security Policy

Q. Do I have to pay GST on top of the prices shown on the website?

A. All our prices are inclusive of GST.

Q. Is there any other way to pay you except online payment?

A. Yes, you can call us and request that we email/post you a tax invoice. You can then make a payment by direct bank deposit or by sending us a cheque.
We also have a ‘pre-paid invoice’ option in the checkout. Check this box and we will email you an invoice with our banking details. You can then either pay by direct deposit, or pay by credit card over the phone

Q. Do you accept all credit cards?

A. We accept payments made through Visa, Master Card and American Express

Q. The furniture items on your website do not meet my requirements. Can I get customized furniture items?

A. Yes, it is possible to get non-standard items custom made according to your requirements. Please feel free to talk to our representative to confirm your requirements and you will be supplied with a quick quote.

Q. Can I get a printed catalogue of your furniture range so as to order after consultation with my employees?

A. Unfortunately not. Our range is very diverse and we are always sourcing new and exciting products for our customers. Our full range is available on our website, and this is updated daily.

Q. Is it possible to check your furniture in person before buying?

A. Yes, Value Office furniture has small showrooms set up in Brisbane, Sydney and Melbourne where customers are welcome to inspect our range. Visits are by appointment only, so please call our office on 1300 00 VALUE (1300 00 8258) to confirm.

Q. Do you deliver to all places in Australia?

A. Yes, we provide deliveries to all locations across Australia, and regularly overseas. Deliveries in metro Brisbane, Sydney, Melbourne and Perth incur the following charges:

Flat pack (boxed) delivery – $39, delivery and assembly (includes placement and removal of rubbish) – POA. Please use our quick and easy Delivery Calculator located at the top right hand side of each page (under our blue truck) to check whether your postal code falls into one of our metro areas. If it doesn’t, please give us a call and we will provide you with a quick and cost-effective quote to your area.

Q. Is it possible to return the order if I do not like the quality?

A. If you are not completely satisfied with the quality or workmanship of your furniture, you can request a replacement or a full refund. We do not exchange items if customers merely change their minds.

Q. Is my furniture insured during the delivery process, or do I have to pay extra for insurance?

A. We offer free shipping insurance on all deliveries, for added peace of mind

Q. What if I have received a damaged or faulty furniture item?

A. If you believe that the item is damaged or it has a faulty construction, you must contact us immediately to report the problem. We will repair or replace the item with a new one.

Q. How can I track delivery of my order?

A. It is the policy of Value Office Furniture to keep our customers informed at all times during purchase and delivery. We send an email soon after placement of your order to let you know which day it will be delivered. Our drivers will also call half an hour before arriving to give customers some notice.

Q. Can you deliver on weekends?

A. We deliver Monday to Friday – 8:00am to 5:00pm. Unfortunately due to the many variables affecting our truck schedules – traffic, roadworks, delays etc, we are unable to advise a specific delivery time. However, we will confirm the delivery date and our drivers are happy to give you a call prior to delivery to give notice of their arrival.

Q. Our office is upstairs. Is there any additional cost to deliver to us?

A. No. Our delivery charges are the same whether we deliver to a ground floor or above ground floor address. We ask that you advise us whether there is a lift available, or stair access so that we can send additional delivery staff if required.

Q. I want to buy some furniture for our school. Our policy states that we must receive the goods before we pay for it. Can you help?

A. Payment for our products is generally required before we deliver. However, there are some special circumstances. We understand that some government departments & agencies, schools and educational facilities are not able to make payment before receiving goods. In this instance, please contact us on 1300 00 8258 or email us here sales@valueofficefurniture.com.au to discuss. We may be able to accept a Purchase Order and invoice on delivery with 7 day payment terms..

Private companies are welcome to apply for a 30 day credit account for larger and/or ongoing purchases. Please contact our office for more information

Google Rating

4.9

Based on 526 reviews

Value Office Furniture

4.9

peter I.

I placed an order for a plastic mat for underneath an office chair. After the order was placed I was informed they were out of stock of my item and Value Office Furniture offered a more expensive item at the same cost. It was delivered promptly and efficiently. That is great service.

Edyta P.

Thinking of buying a new chair for your home office? Value Office Furniture might be the answer. They have a great range of reasonably priced products and their customer service is nothing short of sensational. The supply of my new office chair run smoothly and I am very satisfied with the product and personalised service they provided. Highly recommended!

Konstantine Z.

Have had an amazing experience. Clive and Vanessa were extremely helpful with urgently providing me with a sit/stand desk on short notice and were able to provide delivery so quickly. Very smooth process, can’t thank you enough!

Jennifer L.

This has been the best online shopping experience I've ever had throughout isolation!! I've received continual updates on purchase and delivery and am impressed to have received a more personal-looking (as opposed to an automatically generated) email from the main office to check on how everything has gone. First rate I say!

Mictlantechupi

I ordered a 2.4m long underdesk cable tray for collection at the local warehouse. The ordering process was quick and efficient and the price the best online. Local collection from the warehouse was available to avoid delivery charges. I subsequently received an email with the address of the warehouse telling me that the item was available for collection and went to pick it up. On arrival it transpires that the 2.4m versions were not in stock locally and would need to be brought over from east.... Whilst that wasn't particularly impressive, the response of the lady in the warehouse was excellent as she immediately offered two shorter 1.5m units which would cover the required length if I trimmed them down (an easy job). Actually these worked better for my application. Although the cost of two shorter lengths would have been greater, they were offered (without asking) at no extra cost. So all in all a great product, excellent customer service and a very favorable experience all up, despite a minor blip. Would definitely look to buy from Value Office Furniture again.

KCA

I purchased a desk from Value Office furniture. The desk is beautiful in my new home office and the customer service is 5 star. I would strongly recommend Value Office Furniture! From the time of ordering, to delivery and quality, the service has been exceptional. Vanessa, Clive and team surely know customer service. Regards,Karla

Wintery H.

2 day delivery with the standard option, was called to ensure I’d be home about 2 hours prior to drop-off, delivery guy was super nice, quality of the desk is amazing. All up great experience! Super fast delivery and would happily shop here again!

Amanda

I had exhausted several other big box home office furniture options when my mum sourced this company for me and I was pleased she did! Some colours and finishes were limited due to the COVID-19 crisis, but they had enough options to find the right study desk for my teenager. Staff answered all my questions with really good product and stock knowledge which is a rarity these days, and delivery was fast. The desk I ordered came with no instructions for assembly, but it wasn't hard to work out and they did say they were there if I needed help. The desk is a simple design of good quality, so it will last much longer than several other brands we were considering.

Giorgio C.

This is my second review in a few days. After receiving the desk I have noticed that the desk top had a small chip. I contacted customer support (Clive) to find out if I had any options available and Clive was very helpful in a few minutes he organised for a new desk top to be delivered the next day. The delivery arrived on time and the delivery driver was very helpful. I have been recommending Value Office Furniture to colleagues and family and friends. This was my first purchase from Value Office Furniture. I found the details online and as with every online order I was a bit anxious about the level of service and the quality of the product that I would receive. I can now say that I would not hesitate to buy again from Value Office Furniture. Excellent service! Thank you.

giorgio C.

Very good experience. Customer service replied to my questions very promptly. I placed the order on Tuesday and the desk was delivered the following day as communicated via email. The desk was not too complicated to put together and it's good quality and looks good. The price was cheaper than other shops online. I will no hesitate to buy again from Value Office Furniture.

Tanya F.

No drama shopping .. Communication Fantastic .. Great Pricing .. Product as described and great quality finish..easy assembly .. overall experience Fantastic, I would highly recommend these guys for you home office furniture

Benjamin G.

Great customer service and technical support! Quality product that will certainly make working from home more ergonomic.

Tim J.

Whilst what I ordered wasn’t available when I paid, the team came up with a variety of alternatives and some out of the box thinking to meet my needs.Then by 7.45am the next morning it was delivered. Great service, perfect item and very happy with the team. Well done.

Tony H.

Fantastic smooth transaction. The chair arrived 3 days earlier than expected which was lovely. Was easy to put together and so well made. Very strongand comfortable so perfect result. Also very impressive and friendly customer service with informative delivery info email as well as follow up email asking if everything went smoothly. Super happy customer here!!!!

Reg H.

Website was easy to manoeuvre through to find exactly what we were after, product information and ratings were clear and easy to understand and delivery was excellent. Happy with the product and will definitely shop here again in the near future.

Kevin M.

Very good company to deal with. Purchased an office chair it was delivered to Melbourne ready for pick up within 2 business days. Really good communication Georgia is a pleasure to deal with.

Judi Andrew Cassandra Courtney R.

Ordered Thursday delivered Monday morning, followed up the order with a confirmation courtesy call an email advising when delivery would take place followed by a call from the driver on the day it doesn’t get much better than that. I have placed another order Tuesday morning with delivery tomorrow being Wednesday excellent service

Jade O.

Value Office Furniture has the best customer service. I placed an order and received an email informing me of delivery the next day. The courier driver called me the day of delivery to inform me he was on his way. Items are exactly as described. We have purchased off them numerous times now and had no issues

Phillip N.

Prompt professional services from sales to delivery. Highly appreciated and recommended. Would have loved to receive confirmation of estimated time window on delivery day.

Mark J.

My order was delivered very quickly at a very busy time of year, dealing with the order was a bit of an issue with card declined for no reason first go but accepted after second attempt. Delivery went very smoothly with a very freindly and courteous team.Assembly was easy only issue was the locking mechanisim on the door seams to stick so need to check all adjustments etc before i will be game to use that.Thank you product is as expected and service was very good.

Jo-ann L.

Love working with this company - it's so easy. Delivery is always when advised and their communication is excellent. Great products too.

Melissa S.

Very thorough offering A1 service - from the start to the finish - kept me informed on my orders and the delivery driver very professional and helpful. Very professional company - finishing up with follow up email to see if I was happy with my order. I would highly recommend.

Robyn P

Fast efficient delivery of cupboard, good communication re delivery thru out the process.Cupboard is exactly what was required and as stated online. Would deal with them again as value for money.

Rebecca C.

Thank you Vanessa for your diligent service. Ottomans Tables and Chairs look fantastic. Delivery and assembly was seamless and greatly appreciated!

Tiah S.

Great and quick process dealing with Value Office Furniture! Table arrived in 3 compact boxes and was easy to assemble. Will be purchasing more from this company in the future!

Peter L.

Filing unit arrived on same day as promised and was as a good solid piece - what I hoped it would be. File tags on bottom drawer barely clear bottom of top drawer but doesn’t impact smooth operation. Overall very content.

Angela B.

Superior quality office furniture. Superior customer service. We have moved house twice since purchasing our corner workstation with hutch & disassembly/reassembly has been really easy. We have even switched round the wings to make it fit a different space, piece of cake.

Vanessa G.

From online order to delivery was super efficient with excellent communication. Fantastic. Thank you.

Linda C.

Value Office Furniture have been fantastic, I revised my order many times and never was this an issue. Georgia was absolutely amazing throughout the whole process. The delivery went smoothly and the guys who came out were polite, got the job done efficiently and took all their mess away with them. I would highly recommend and would use again.

Erica R.

Great communication with Chriss when we ordered a variety of furniture for our new office. The delivery was on time and the furniture was assembled quickly with the packaging taken away.Highly recommended

Sharni A.

Absolutely amazing service. Ordered the day before delivery was made. The delivery guys were gentlemen and called before arrival and had my goods brought inside for me. Great value for money. Will definitely be shopping with them again

Nikola K.

Seamless experience. Customer support was helpful and responsive - they had it all delivered and installed in less than a week. Would choose again.

Johanna K.

My whole experience dealing with Value Office Furniture has been fantastic. They were so helpful and the product we purchased was very reasonably priced and of great quality. Thank you for your help Vanessa, you made the whole experience so easy. I would definitely recommend purchasing from Value Office Furniture!

Erica R.

Polina Z.

It was really good experience! I needed a piece of furniture to be delivered asap and all went very well. There was prompt response, good communication and fast and easy delivery. Thank you guys.

Louisa C.

Customer Service was terrific, very helpful and knew their product. I was informed every step of the way re dispatch of product, to the point where the driver called me to advise he would be delivering my order within minutes. Very professional!

martin H.

Fast efficient service ... friendly staff ... search the website before ordering over the phone and it was all too easy ...

Tarneit Family Medical & Dental C.

Quick deliver. Rectified a small problem immediately free of charge.Highly recommend.

Melanie M.

We are very happy to report the items we bought are excellent and we will be purchasing more to fit to all of our board room chairs. This was a safety concern for us and your products have minimised the risk, and our safety coordinator is happy with the outcome for our business to spare us the complete cost in ful replacement for ultimately brand new equipment.Thanks for the promt service, and the customer follow up. Even with the fast turn around, I always knew the status of my order. Two thumbs up!

Renato C.

Bought a large yearly planer from these guys - absolutely perfect for what I needed it for.A pleasure to deal with and everything run very smoothly. Highly recommended.

Rita B.

Quick delivery; good customer service when I rang to ask about the assembly of the product; and the cabinet that we bought was what the website described.

Robert R.

Ordered a cable tray, was able to pickup from the warehouse the next day with no issues. Easy and quick process.

Accounts A.

Excellent communication through whole process. Prompt service and willingness to go over and beyond.Unified team

Michelle B.

Ordering was so easy and to top it off, delivery was the next day AND with delivery drivers that called and gave an accurate time for delivery so no time wasting waiting around. Very happy with the purchase and service

Desley E.

Lovely staff and great prices. They made sure we had our delivery on time which was excellent. Great service all round. Highly recommended.

John B.

Thanks Bronwyn for the great desk, prompt delivery and the product was as great as promised. It looks great and was easy to assemble. It did inspire an office clean up however. Highly recommended. Thanks 🙂

Sonia A.

The value of the products I purchased and the service provided by this company were excellent. The delivery was fast and efficient. The communication by Bronwyn and Georgia was fantastic, letting me know delivery was coming, following up on experience, assisting when I needed help. The man who delivered, and then came back to assemble my desk when I asked for help, was professional and did a fantastic job. Honestly, it is not often one receives such excellent service all round. I hope all involved are positively and generously rewarded! I truly appreciate your efforts!

Dirk K.

Great price, arrived on time, and was put together for us. Although we did have to move them into the configuration we requested and they weren't exactly level, overall we're very happy. Thank you!

Castle Hill T.

Great experience purchasing new lounges and stools for our showroom! They were easy to deal with and delivery was very fast and efficient. They really accommodated to our needs in regards to delivery times which was much appreciated.

Minh H.

Highly recommended - Amazing Service. Quick delivery. Great quality!We bought x9 Smart Desk, Slimline Drawer Unit and Surrey Chair Packages. This package is exceptionally well priced. I was very surprised and happy with the quality of the furniture.Denise provided me with 5-star help. She assisted me every step of the way and made sure that everything ran smoothly with 0 hiccups.Thanks to Value Office Furniture, we were able to upgrade our office with quality and modern furniture, without breaking the bank! Thank you!

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Monday	8:30am–5pm
Tuesday	8:30am–5pm
Wednesday	8:30am–5pm
Thursday	8:30am–5pm
Friday	8:30am–5pm
Saturday	Closed
Sunday	Closed